Overview
Client Service Account Manager
Resumes to Careers@directhr.com
My client provides comprehensive management solutions within the pharmaceutical and healthcare vertical. They are seeking to hire a Client Service Account Manager responsible for order and inventory distribution accuracy. Ensure orders are processed, meet client requirements and are shipped in a timely manner. Hybrid role that reports to the office 3 days/week.
Responsibilities:
- Build and maintain understanding of client expectations while accessing practicality of requests, provide resolutions
- Review open orders daily to ensure orders are processed and released on time and according to the SOW
- Assists with client order fulfillment requests
- Verify order accuracy; confirm order reflects client requirements and the proper items are ordered, shipped and all appropriate documentation is included
- Collaborate with internal teams to make certain orders are shipped on time and order changes are updated
- Document and prepare reports regarding inventory and scheduling accuracy, downtime and peak order time periods for analysis
- Analyze existing processes, recommend changes to ensure effectiveness and efficiency
Requirements:
- Bachelor’s Degree
- Min. 3+ years of experience in a client facing role
- Supply Chain experience preferred
- Experience with data analysis techniques and tools (or Microsoft certified)
- Knowledge/Understanding of data governance principles and practices
- Knowledge/Understanding of Good Distribution Practices and Good Documentation Practices
- Ability to interpret complex data sets and prepare reports
- Ability to multi-task and prioritize
- Exceptional Problem-Solving and Analytical skills
- Excellent Communication skills
- Proficient in Microsoft Office suite, strong Excel
Offering:
- Base $60,000 – $65,000 (based on experience)
- Benefits, 401K, PTO
Resumes to Careers@directhr.com
Any information contained in this email is subject to change. Please review compensation package with the client at the appropriate time. Interviews are not an indication that an offer will be made. All offers given by our clients are contingent on a thorough background check Direct Sales Recruiting, LLC, (DSR) and DirectHR are National Recruitment organizations partnering with National, Regional and Local Clients to bring qualified candidates a career and a future. DSR offers over 50 years combined Recruitment, Sales and Management experience. We are, along with our clients, an Equal Opportunity Employer and are committed to hiring and supporting a diverse workforce. AM/F/D/V